My second email tried to clarify that point, and I was again sent the form. After my first email explaining that the form wasn't working for me, I was sent a link to the exact same form which I had previously explained wasn't working. My customer support email experience to Ed Hamrick was startling. VueScan offers a digital form you can use to retrieve this information after your purchase, but the form wasn't working for me for some reason.
After purchasing VueScan, I never received a receipt through email or any other way to access the payment serial number and other information necessary to activate the product. I wish I could give a negative star count for this product. With this person's poor relationship skills, we asked one another how long will Hammick support his products, how long will he remain in business? To summarize, Hammick's attitude is from that long-gone, passe genre of technically proficient who feel that by treating customers' valid questions (product support, clarity, etc.) with incivility, disdain elevates his superiority and it does just that, imply a superiority complex (psych definition: hides feelings of inferiority and failure). This guy does not belong in a business where he has to deal (read: communicate, Ed) with businesses, consumers, etc. With a career in the technology sector, as well as being technically proficient from that extensive experience, Hammick's curt, unprofessional and bellicose replies to ours and others' valid (Hammick, WE, the users, ahhh.your CUSTOMERS0 can't know your product as you SHOULD) questions are anything but just that.professional. Briefly, Hammick is not a people-person, totally lacking anything even closely related to customer relations skills. No sense repeating comments about Hammick submitted to this and other forum.
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